TERMS AND CONDITIONS OF USE
We offer free shipping on all items. Shipping normally takes 1-5 business days, apart from pre-orders (see below). Import duties and taxes apply for shipments outside of the European Union and are added to your invoice at checkout.
Please note that for pre-orders, shipping times vary and are stated on the product pages of each item
All goods are shipped as soon as they are ready. If you purchase a pre-or- der item with another non-pre-order item, we will dispatch your non-pre-or- der item first and create a second shipment for your pre-ordered item.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
We offer free shipping on all items. Shipping normally takes up to 7 business days, apart from pre-orders (see below). UPS is our courier for most shipments. Once your purchase has been shipped, we will send you an email with your dedicated tracking number. Please note that you are responsible for payment of import duties and taxes for deliveries outside European Union. Contact your local customs office for further information before placing your order.
We ship and delivery Monday to Friday during business hours, except during bank holidays. All orders are processed automatically and we are unable to amend the shipping destination or timing once they are entered into our system. Please note that for pre-orders, shipping times vary and are stated on the product pages of each item.
All goods are shipped as soon as they are ready. If you purchase a pre-order item with another non-pre-order item, we will dispatch your non-pre-order item first and create a second shipment for your pre-ordered item.
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org;
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps;
“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
How Do we use your personal information?
(1)Communicate with you; (2) Screen our orders for potential risk or fraud; and (3) When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store-- you can read more about how Shopify uses your Personal Information here:
We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here:
You can also opt-out of Google Analytics here:
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at:
You can opt out of targeted advertising by using the links below.
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 21.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact Customer Care here.