We offer free shipping on all items. Shipping normally takes 1-5 business days, apart from pre-orders (see below). Please note that the recipient is responsible for payment of import duties and taxes for deliveries outside European Union. Contact your local customs office for further information before placing your order.
Please note that for pre-orders, shipping times vary and are stated on the product pages of each item.
All goods are shipped as soon as they are ready. If you purchase a pre-order item with another non-pre-order item, we will dispatch your non-pre-order item first and create a second shipment for your pre-ordered item.
For pre-orders, we only accept cancellations if the item is faulty. For all other items, we accept returns of unaltered and undamaged items within 14 days of the item's ship date (please see our pre-order policy below), provided that all original tags are attached. Please note that we do not offer complimentary returns. We recommend that you use a trackable and insured means to return your order to us. Our return address is as follows: Casasola, via de' Guicciardini, Florence, 50125, Italy.