Shipping and Returns

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Ready To Wear SHOES

IT	US	UK	FR	JP	JEANS	STANDARD
36	00	4	32	3	23	XXS
38	0	6	34	5	24/25	XXS/XS
40	2/4	8	36	7	26/27	XS/S
42	4/6	19	38	9	27/28	S/M
44	8	12	40	11	29/30	M/L
46	10	14	42	13	31/32	L/XL

IT	US	UK	FR
35	4.5	2	36
35.5	5	2.5	36.5
36	5.5	3	37
36.5	6	3.5	37.5
37	6.5	4	38
37.5	7	4.5	38.5
38	7.5	5	39
38.5	8	5.5	39.5
39	8.5	6	40
39.5	9	6.5	40.5
40	9.5	7	41
40.5	10	7.5	41.5
41	10.5	8	42
41.5	11	8.5	42.5
42.5	11.5	9	43

SHIPPING

We offer free shipping on all items. Shipping normally takes 1-5 business days, apart from pre-orders (see below). Please note that the recipient is responsible for payment of import duties and taxes for deliveries outside European Union. Contact your local customs office for further information before placing your order.

Please note that for pre-orders, shipping times vary and are stated on the product pages of each item.

All goods are shipped as soon as they are ready. If you purchase a pre-order item with another non-pre-order item, we will dispatch your non-pre-order item first and create a second shipment for your pre-ordered item.

RETURNS

For pre-orders, we only accept cancellations if the item is faulty. For all other items, we accept returns of unaltered and undamaged items within 14 days of the item's ship date (please see our pre-order policy below), provided that all original tags are attached. Please note that we do not offer complimentary returns. We recommend that you use a trackable and insured means to return your order to us. Our return address is as follows: Casasola, via de' Guicciardini, Florence, 50125, Italy.

For further information, please visit our full legal terms here.

GENERAL

Your privacy is important to us. We treat it, and any information that you give to us, with as much care as possible. Please, read the following policy to understand what we do with your information. Our website is operated from the UK and so our privacy policy complies with the data protection act 1998 and relevant European data protection legislation. We are committed to protecting your privacy and honoring the integrity of your personal information. We do not sell or pass any information collected through this website to others except as disclosed in this privacy policy. If you have any requests concerning your personal information or any series with regard to these practices please contact us by e-mail at shop@casasola.co.

PERSONAL INFORMATION

We collect personal information from you when you (i) sign up for our mailing list, (ii) create an account, (iii) purchase a product from us, (iv) e-mail us or post content on our social media pages. The type of personal information we collect (if applicable) includes the following: name, username, password, email address, postal address, telephone number. Credit card information used to pay for purchases is held securely at a financial service approved location and cannot be accessed by us.

We use such personal information collected through this website for the purposes of sending notifications, updates and exclusive news; fulfilling product orders; recording your purchase history.

OUR COMMITMENT

Your privacy is important to us. We treat it, and any information that you give to us, with as much care as possible. Please, read the following policy to understand what we do with your information.

Our website is operated from the UK and so our privacy policy complies with the data protection act 1998 and relevant European data protection legislation. We are committed to protecting your privacy and honouring the integrity of your personal information.

We do not sell or pass any information collected through this website to others except as disclosed in this privacy policy. For a detailed explanation of our cookie policy please click here.

If you have any requests concerning your personal information or any series with regard to these practices please contact Customer Care by e-mailing shop@casasola.co.